Inspection outcome: Standards met
Last inspection: 10/07/2024
Pharmacy context
This pharmacy is located in Windsor close to the town centre. Most people who use the pharmacy are from the local area. The pharmacy sells a range of over-the-counter medicines, and it dispenses NHS prescriptions. Some people receive their medicines in weekly multi-compartment compliance packs to help make sure they take them safely, and the pharmacy also supplies medicines to local care homes. The pharmacy provides a seasonal flu vaccination service and some other NHS funded services including the Pharmacy First Service, the Hypertension Case Finding service, and the New Medicine Service. And it has a private travel vaccination clinic.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably manages the risks associated with the services it provides. It generally keeps its records up to date, so it can show it is providing services safely. And it protects people’s personal information. The pharmacy has some written procedures to make sure its team members know what is expected of them. Pharmacy team members discuss and record their mistakes so that they can learn from them. And team members understand their responsibilities in safeguarding children and vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. It supports team members to complete essential training, and they receive support in their roles. Pharmacy team members work well together, and they are comfortable discussing issues and providing feedback to the pharmacist.
Principle 3. Premises
Overall, the pharmacy is suitable for the services it provides. But the restrictive building layout means that some areas of the pharmacy are less well organised. And the décor and fittings in the dispensary and consultation room need updating. This detracts from the overall professional image of the pharmacy.
Principle 4. Services, including medicines management
The pharmacy’s services are effectively managed, so people receive appropriate care. It obtains its medicines from licensed suppliers and stores them appropriately. And the team carries out some checks to make sure medicines are safe for people to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely. Team members take steps to maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |