Inspection outcome: Standards met
Last inspection: 28/08/2020
Pharmacy context
During the Covid-19 pandemic the pharmacy is mainly dispensing NHS prescriptions and delivering medicines to people at home. It supplies some medicines in multi-compartment compliance packs. It provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines use and supplies a range of over-the-counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy has working instructions to help manage the risks to its services. The pharmacy keeps records about dispensing mistakes that happen. And its team members learn and make improvements to keep services safe and effective. The pharmacy mostly keeps the records it needs to by law, and the pharmacy team keeps them up to date. Members of the team protect people's personal information. And they prevent people from seeing sensitive information they are not allowed to see. They know the importance of their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy's team members have the required skills and knowledge for their roles and the services they provide. The pharmacy supports its trainees in developing their knowledge and skills. And it provides them with protected learning time in the workplace to complete their training. The pharmacist updates the pharmacy team about changes to pharmacy services when they arise. But the pharmacy does not provide formal ongoing training so that individual team members continue to develop in their roles. Team members support each other in their day-to-day work. They are enthusiastic and knowledgeable, and they suggest improvements to make services safer and more effective.
Principle 3. Premises
The pharmacy is clean and has appropriate infection control arrangements in place. It has consultation facilities to meet the needs of the services it provides, and people can speak with team members in private.
Principle 4. Services, including medicines management
The pharmacy mostly stores and manages its medicines appropriately. And the team members act on safety notices and remove faulty medicines from use. They know the importance of making additional checks with people about their high-risk medicines. And when to speak with people about their medicines to help keep them safe. The pharmacy has satisfactory working instructions for most of its services. But it did not provide instructions for multi-compartment compliance packs. This would support its team members and help to ensure the process was safe and effective.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. It keeps its equipment clean and well-maintained. And
it takes sensible precautions to help people use its facilities safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |