Inspection outcome: Standards met
Last inspection: 03/03/2022
Pharmacy context
This family-owned pharmacy is in a popular seaside village on the Lincolnshire coast. It is one of two pharmacies under the same ownership. The pharmacy’s main services include dispensing prescriptions and selling over-the counter medicines. It works alongside its other pharmacy to supply some medicines in multi-compartment compliance packs, designed to help people to take their medicines. And it delivers some medicines to people’s homes. The pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with most of its services effectively. It keeps people’s private information secure. And it generally keeps the records it must by law. Pharmacy team members are keen to support people’s individual needs by responding appropriately to feedback. They understand how to recognise and respond to safeguarding concerns. And they engage in conversations to help reduce risk following mistakes made during the dispensing process.
Principle 2. Staff
The pharmacy has a small, dedicated team of people who work together well. It supports its team members through a regular appraisal process. And they engage in some conversations to help minimise risk. Pharmacy team members demonstrate enthusiasm for their roles. They are confident in sharing their thoughts and they understand how to raise concerns at work.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. It has facilities to allow people to have a private conversation with a member of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy obtains its medicines from reputable sources. And it stores medicines safely and securely. The pharmacy provides relevant information to people when supplying medicines. And it makes it services fully accessible to people. This includes adapting how it provides some services to ensure they remain accessible during a pandemic. But the pharmacy does not always fully identify and manage the risks associated with these services when it makes these changes.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services. And its team members use the equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |