Inspection outcome: Standards met
Last inspection: 07/08/2024
Pharmacy context
This pharmacy is located in
central London. It operates as a retail pharmacy dispensing prescriptions and providing
walk-in services, and it has a website, https://www.wigmoremedical.com/, for the
supply of aesthetics treatments and skincare products to prescribers and aesthetic
practitioners. The pharmacy dispenses a high volume of private prescriptions
and also provides other services such as seasonal flu vaccinations and blood
pressure testing. A phlebotomy service is also available. The pharmacy has a
wholesale dealer's licence enabling it supply aesthetic products as stock. This
activity is regulated by the Medicines and Healthcare products Regulatory
Agency and so outside the scope of this inspection.
Inspection summary findings
Principle 1. Governance
The pharmacy generally
identifies and manages the risks associated with its services in an effective
manner. It keeps the records it needs to by law and takes the necessary steps
to keep people’s information safe. Members of the team are aware of how to keep
vulnerable people safe. Its team members make a record of mistakes that happen
so that they can learn from them. But mistakes are not reviewed so common
mistakes and trends may not always be identified. The pharmacy carries out some
initial checks of the prescriber’s registration status when they register to
access the aesthetic services and use its online electronic prescribing
platform available on the website. But subsequent checks are infrequent, so there
is a risk of prescribers issuing prescriptions without the authority to do so.
Principle 2. Staff
The pharmacy has enough
team members to safely manage the workload and the services that it provides.
Members of the team have the right qualifications for their roles or are
enrolled on to a recognised training course. They feel well supported by their
colleagues and managers and can raise concerns.
Principle 3. Premises
The pharmacy provides a
safe, secure, and professional environment for the provision of its services.
There are several consultation rooms available for the discrete provision of
services and if people need to have a private conversation with a member of the
team. The pharmacy’s website contains useful information about the aesthetic
service.
Principle 4. Services, including medicines management
The pharmacy’s services are
accessible and suitably managed. It obtains its medicines from licensed
suppliers and stores them appropriately. And it carries out checks to make sure
they are safe to people to use. The pharmacy’s aesthetic dispensing service is
generally safe, but it sometimes lacks clinical oversight, which means it may
not be able to demonstrate that it completes effective checks when it makes
supplies.
Principle 5. Equipment and facilities
The pharmacy has the
equipment it needs to provide services safely. It is uses them in a way to help
protect privacy. And electrical equipment is regularly tested to make sure it
is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |