Inspection outcome: Standards met
Last inspection: 11/11/2019
Pharmacy context
This is a community pharmacy in a popular seaside resort town on the Lincolnshire coast. The pharmacy relocated from former premises to the main shopping street in the town in early 2019. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions and private prescriptions. It offers advice on the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. The pharmacy has appropriate arrangements in place for managing feedback and concerns. Its team members have the knowledge required to recognise and report a concern to safeguard the safety and wellbeing of vulnerable people. Pharmacy team members act openly and honestly by sharing information when mistakes happen. And they can demonstrate the changes they make to help improve patient safety. The pharmacy generally keeps the records it must by law. But due to a technical issue the pharmacy has gaps in the record used to identify who the responsible pharmacist is at any given time. This means the pharmacy may find it difficult to respond to a query relating to the responsible pharmacist should one arise.
Principle 2. Staff
The pharmacy employs qualified and skilled people to provide its services. Pharmacy team members take part in regular conversations relating to risk management and safety. And they have the confidence to follow the pharmacy’s staff feedback processes should they need to. The busy seasonal period has provided the pharmacy with some opportunities to review and improve the way it manages it workload. And pharmacy team members are seen to engage with these new ways of working. They have access to the relevant learning to support them in their roles. But they have not always received time to support them with this learning.
Principle 3. Premises
The pharmacy is clean and secure. It offers a professional environment for delivering healthcare services. Pharmacy team members actively promote the use of the pharmacy’s consultation spaces. And the consultation room is fitted to a high standard.
Principle 4. Services, including medicines management
The pharmacy advertises its services and it makes them accessible to people. It obtains its medicines from reputable sources. And it has systems to ensure it stores its medicines safely and securely. The pharmacy team members follow written procedures to help them deliver pharmacy services safely and effectively. And they provide relevant information to people about their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. Pharmacy team members manage and use the equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |