Inspection outcome: Standards met
Last inspection: 20/06/2019
Pharmacy context
The pharmacy is in Newcastle, Tyne and Wear. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. And it provides NHS services such as flu vaccinations, Emergency Hormonal Contraception EHC, minor ailments and a substance misuse service. It also provides travel vaccinations. And does health checks.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. The pharmacy asks people for their views. And uses feedback to improve the services. It keeps all the records it needs to by law to help evidence compliance with standards and procedures. The pharmacy looks after people’s private information. And the pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy usually has enough trained and skilled team members to provide its services safely. The pharmacy team members work within their skills and qualifications. The pharmacy team members work well together. And have regular performance reviews. But, the pharmacy does not have robust contingency arrangements in place to cope with staff absences.
Principle 3. Premises
The pharmacy’s premises are suitable to provide its services safely. The pharmacy’s team appropriately manages the available space. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy provides services to help people meet their health needs. The services are generally well managed. Patients receiving patient packs to help them remember when to take their medicine are not always supplied with the information leaflets provided by manufacturers. This means they do not have access to up to date information on their medicines. The pharmacy gets its medicines from reputable suppliers. It responds appropriately to drug alerts. And product recalls. It adequately sources and manages its medicines, so they are safe for people to use.
Principle 5. Equipment and facilities
Equipment required for the delivery of pharmacy services is readily available, stored appropriately and used in a way that protects the privacy and dignity of patients.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |