Whinchat Chemist (1040971)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages the risks associated with its services. People who use the pharmacy can provide feedback and the pharmacy team receives some training to help protect the welfare of vulnerable people. When a dispensing mistake occurs, team members generally react appropriately. But they do not always make a record of dispensing mistakes. So, they might be missing opportunities to learn and make the services safer.

Principle 2. Staff

Principle 3. Premises

The premises are suitable for the services offered and they are kept secure. There is a room where people can have private conversations with a team member. But the team could do more to ensure that the pharmacy is clean and tidy.

Principle 4. Services, including medicines management

The pharmacy generally provides its services safely. And it orders its medicines from reputable sources and largely stores them properly. But it does not always remove expired medications from shelves. This could increase the chance of supplying date-expired medicines. The pharmacy sometimes assembles multi-compartment compliance packs without checking against the prescription. And this may increase the likelihood of mistakes being made​.

Principle 5. Equipment and facilities

The pharmacy generally has the equipment and facilities it needs to provide its services safely.