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Pharmacy inspections

Inspection reports and learning from inspections

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Whinchat Chemist (1040971)

Inspection outcome: Standards met

Last inspection: 30/06/2021

Pharmacy context

This pharmacy is located within a parade of shops in a residential area. The pharmacy provides the New Medicine Service. It also provides medication in multi-compartment compliance packs to people who live in their own homes and need help managing their medicines. The inspection took place during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately manages the risks associated with its services. People who use the pharmacy can provide feedback and the pharmacy team receives some training to help protect the welfare of vulnerable people. When a dispensing mistake occurs, team members generally react appropriately. But they do not always make a record of dispensing mistakes. So, they might be missing opportunities to learn and make the services safer.

Principle 2. Staff

Standards met

Overall, the pharmacy has sufficient team members to manage its workload. Team members work well together, and they feel comfortable about raising concerns. They complete ongoing training to keep their skills up to date. But they do not always start the relevant accredited training courses in a timely manner.



Principle 3. Premises

Standards met

The premises are suitable for the services offered and they are kept secure. There is a room where people can have private conversations with a team member. But the team could do more to ensure that the pharmacy is clean and tidy.

Principle 4. Services, including medicines management

Standards met

The pharmacy generally provides its services safely. And it orders its medicines from reputable sources and largely stores them properly. But it does not always remove expired medications from shelves. This could increase the chance of supplying date-expired medicines. The pharmacy sometimes assembles multi-compartment compliance packs without checking against the prescription. And this may increase the likelihood of mistakes being made​.

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has the equipment and facilities it needs to provide its services safely.

Pharmacy details

1 Whinchat Road
Broadwaters Green
Thamesmead West
LONDON
SE280DZ
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards