Whickham Pharmacy (9011778)

Inspection summary findings

Principle 1. Governance

The pharmacy’s written procedures help manage and mitigate risk so that team members can work safely and effectively. It suitably considers the risks of its prescribing services. And it has a protocol for ensuring that incidents relating to prescribing are responded to appropriately. Team members record mistakes made during the dispensing process to help prevent the same or a similar mistake occurring. They keep the records required by law and know to keep people’s private information secure. They respond appropriately to concerns for the welfare of vulnerable adults and children. 

Principle 2. Staff

The pharmacy has a large team with the appropriate training and skills to manage the workload and deliver services safely. Team members in training are supported to complete their training courses and develop their skills and knowledge. Pharmacists complete additional training to ensure they have the appropriate knowledge to provide services. Team members ask appropriate questions when helping people with their healthcare needs.

Principle 3. Premises

The pharmacy’s premises are clean, secure and suitable for the services it provides. It has suitable facilities for people requiring privacy when accessing the pharmacy’s services.

Principle 4. Services, including medicines management

The pharmacy manages the delivery of its services safely and effectively. And it makes them accessible to people. Team members provide people with the necessary information to take their medicines safely and effectively. They complete checks to ensure that medicines remain fit for supply. And they respond appropriately when they receive alerts about the safety of medicines.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that protects people’s private information.