Inspection outcome: Standards met
Last inspection: 17/02/2022
Pharmacy context
The pharmacy has moved into new premises adjacent to a doctor’s surgery in Wheatley in Oxfordshire. It dispenses NHS prescriptions and private prescriptions, sells over‐the‐counter medicines and provides health advice. The pharmacy dispenses medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines. Services include prescription delivery, supervised consumption and vaccinations for seasonal flu. The pharmacy opened during September 2021. The inspection took place during the COVID‐19 pandemic. All aspects of the pharmacy were not inspected.
Inspection summary findings
Principle 1. Governance
The pharmacy's working practices are generally safe and effective. It monitors its services to protect patient and public safety. The pharmacy has satisfactory written procedures which tell team members how to manage risks and work safely. And new team members need to read and follow the procedures. Pharmacy team members learn from mistakes they make to help prevent similar mistakes in future. They have introduced new ways of working to help protect people against COVID‐19 infection. The pharmacy mostly keeps the records it needs to by law so it can show it is providing safe services. And it enables people to give their views on how it can improve its services. Members of the pharmacy team understand their role in protecting vulnerable people. And they keep people's private information safe.
Principle 2. Staff
The pharmacy has recruited new team members to train to deliver its services safely. They work well together to manage the workload. Team members are comfortable about providing feedback to the pharmacist and making suggestions to improve services.
Principle 3. Premises
The pharmacy is suitable for the provision of healthcare. It effectively protects the privacy of people using its services and prevents unauthorised access to its premises when it is closed. So, it keeps its medicines and people's information safe. The pharmacy's new premises are clean and secure. And the pharmacy team have put measures in place to help protect people from COVID-19 infection.
Principle 4. Services, including medicines management
People with a variety of needs can easily access the pharmacy's services. The pharmacy's working practices are generally safe and effective. It obtains its medicines from reputable suppliers, and stores and manages its medicines appropriately so it can show they are safe to use. The pharmacy team members give people helpful advice about where they can get other support. And they make sure people have all the information they need to use their medicines safely. Members of the pharmacy team know what to do if any medicines or devices need to be returned to the suppliers.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment in a way that keeps people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |