Westchem Pharmacy (1033046)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages the risks associated with its services well. It largely keeps the records it needs to by law to ensure that medicines are supplied safely and legally. Team members generally protect people’s personal information well. And they know how to protect vulnerable people. They know about their own roles and responsibilities. But the standard operating procedures are overdue for review. This could mean that they do not reflect current best practice.

Principle 2. Staff

There are enough trained team members for the pharmacy’s services. They are provided with some ongoing training to help keep their knowledge and skills up to date. They can raise concerns and make suggestions to help improve the pharmacy’s services.

Principle 3. Premises

The premises are secure and largely suitable for the pharmacy’s services. People can have a conversation with a pharmacist in a private area.

Principle 4. Services, including medicines management

The pharmacy largely provides its services in a safe and effective manner. It generally manages its medicines well and takes the right action in response to safety alerts. This helps ensure that people get medicines which are safe to use.  But, the pharmacist doesn’t always highlight prescriptions for higher-risk medicines. And this could mean that opportunities are missed to provide people with all the information they need to take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy generally has the right equipment it needs for its services. It uses some of this equipment to help protect people’s personal information.