Inspection outcome: Standards met
Last inspection: 01/07/2024
Pharmacy context
This is a pharmacy in the town centre of Congleton in Cheshire. It mainly dispenses NHS prescriptions and sells over-the-counter medicines. Some medicines, it dispenses into multi-compartment compliance packs to help people take their medicines properly. The pharmacy offers a number of services, including substance misuse services, NHS Pharmacy First and NHS Hypertension service. It delivers medicines to people at home.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks with its services. And team members have relevant written procedures to help them work safely and consistently. They keep people’s confidential information secure, and they help protect the welfare of vulnerable people using the pharmacy’s services. They mostly keep accurate records as required by law. And team members record and learn from mistakes they make whilst dispensing.
Principle 2. Staff
The pharmacy has enough suitably skilled team members to provide its services. And they work well together to manage the workload. Team members receive appropriate support to complete their training. And the pharmacist provides a good level of supervision to help them complete tasks within their capabilities. Team members feel comfortable suggesting ideas and discussing any concerns they may have to improve the way they work.
Principle 3. Premises
The pharmacy premises are secure, clean and provide a suitable space for the pharmacy’s services. Team members use a suitably sized, private consultation room so people can have confidential conversations and access services.
Principle 4. Services, including medicines management
The pharmacy actively helps people in the local community access its services. And it manages and delivers its services safely and effectively. Team members obtain medicines from recognised sources. And they appropriately store and manage medicines as they should. They conduct regular checks to make sure medicines are suitable to supply.
Principle 5. Equipment and facilities
Team members have access to the equipment they need to provide the pharmacy’s services. And they use the equipment appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |