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Pharmacy inspections

Inspection reports and learning from inspections

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West Street Pharmacy (1028832)

Inspection outcome: Standards met

Last inspection: 20/08/2020

Pharmacy context

The pharmacy is in the main shopping area of the town. It provides NHS and private prescription dispensing mainly to local residents. The team also dispenses medicines in multi-compartment compliance packs for a lot of people. And it provides supervised consumption for people being treated by the local drug and alcohol team. The inspection was undertaken during the Covid-19 pandemic. 

Inspection summary findings

Principle 1. Governance

Standards met

Pharmacy team members usually work to professional standards and try to identify and manage risks effectively. ​They record or discuss mistakes they make during the dispensing process with the regular pharmacist. And they try to learn from these to avoid problems being repeated. Its team members understand how they can help to protect the welfare of vulnerable people. The pharmacy team members keep people’s private information safe. The pharmacy has assessed the risks associated with COVID-19 and made improvements to help reduce the risks in the pharmacy.

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services, and they work effectively together and are supportive of one another. They have the appropriate skills, qualifications and training to deliver services safely and effectively. Team members are given some ongoing training. But this is not very structured, and they are not given time set aside for training. This could make it harder for them to keep their knowledge and skills up to date.

Principle 3. Premises

Standards met

The pharmacy's premises are clean, secure and provide an appropriate environment to deliver its services. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy delivers its services in a safe and effective manner. And people with a range of needs can access the pharmacy’s services. It gets its medicines from reputable suppliers and manages them appropriately to make sure that they are safe to use. The pharmacy largely dispenses multi-compartment compliance packs in a safe way and supplies the information people need to take their medicines. But it does not always consistently record any details of medicine changes or conversations with people or their carers.  The team members said that they will review this.

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.

Pharmacy details

8 - 10 West Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards