Inspection outcome: Standards met
Last inspection: 20/08/2020
Pharmacy context
The pharmacy is in the main shopping area of the town. It provides NHS and private prescription dispensing mainly to local residents. The team also dispenses medicines in multi-compartment compliance packs for a lot of people. And it provides supervised consumption for people being treated by the local drug and alcohol team. The inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
Pharmacy team members
usually work to professional standards and try to identify and manage risks
effectively. They record or discuss mistakes they make during
the dispensing process with the regular pharmacist. And they try to learn from
these to avoid problems being repeated. Its team members understand how they can help to
protect the welfare of vulnerable people. The pharmacy team members keep
people’s private information safe. The pharmacy has assessed
the risks associated with COVID-19 and made improvements to help reduce the
risks in the pharmacy.
Principle 2. Staff
The pharmacy has enough
team members to provide its services, and they work effectively together and are
supportive of one another. They have the appropriate skills, qualifications and
training to deliver services safely and effectively. Team members are given
some ongoing training. But this is not very structured, and they are not given
time set aside for training. This could make it harder for them to keep their
knowledge and skills up to date.
Principle 3. Premises
The pharmacy's premises are
clean, secure and provide an appropriate environment to deliver its services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy
delivers its services in a safe and effective manner. And people with a range
of needs can access the pharmacy’s services. It gets its medicines from reputable
suppliers and manages them appropriately to make sure that they are safe to
use. The pharmacy largely dispenses multi-compartment
compliance packs in a safe way and supplies the information people need to take
their medicines. But it does not always consistently record any details of
medicine changes or conversations with people or their carers. The
team members said that they will review this.
Principle 5. Equipment and facilities
The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |