Inspection outcome: Standards met
Last inspection: 10/02/2020
Pharmacy context
This is a community pharmacy in the eastern residential area of the town of Kidderminster. It is next door to a doctors’ surgery. Most people using the pharmacy are elderly. The pharmacy dispenses NHS and private prescriptions and sells some over-the counter medicines. It also supplies several medicines in multi-compartment compliance aids to help vulnerable people in their own homes to taken their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. The work areas are limited in size but, the team's practices, mitigate this risk. The pharmacy is appropriately insured to protect people if things go wrong. It mainly keeps the up-to-date records that it must by law. The team members keep people’s private information safe and they know how to protect vulnerable people. But, they could be better at recording and learning from ‘near miss’ mistakes to prevent them from happening again.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. And, procedures are in place to cover staff who are sick or on holiday. The team members are encouraged to develop and keep their skills up to date. And, they are given time at work to do this. Those team members who are in training are well supported by the manager and they are allocated additional learning time. The team are comfortable about providing feedback to the manager to improve services and he acts on this.
Principle 3. Premises
The pharmacy generally looks professional and is suitable for the services it offers. But, it would benefit from updating and re-decorating. The pharmacy signposts its consultation room so it is clear to people that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
Most people can access the services the pharmacy offers. But, some people with specific mobility needs may have difficulty entering the pharmacy. The pharmacy manages its services effectively to make sure that they are delivered safely. The team members make sure that people have the information that they need to use their medicines properly. And, they intervene if they are worried about anyone. The pharmacy gets its medicines from appropriate sources. It stores and disposes of them safely. The team members make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment for the services it offers. And, the team members make sure that it is clean and fit-for-purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |