Wellington Pharmacy (1117487)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably identifies and manages the risks associated with its services. And it maintains the records it needs to by law. Pharmacy team members are clear about their roles and they record their mistakes to help them learn and improve. They understand how to keep people’s private information safe and raise concerns to help protect the health and wellbeing of vulnerable people.

Principle 2. Staff

Pharmacy team members hold the appropriate qualifications for their roles, and they work well together in a supportive environment. Team members get feedback on their development and they complete some ongoing training to keep their skills and knowledge up to date. They feel comfortable raising concerns and providing feedback to help improve pharmacy services.

Principle 3. Premises

The pharmacy provides a professional environment suitable for the delivery of healthcare services. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions.

Principle 4. Services, including medicines management

The pharmacy’s services are suitably managed. It sources and stores medicines appropriately, and pharmacy team members complete regular checks to make sure medicines are fit for supply. The pharmacy could improve how it manages higher-risk medicines to make sure that people get all the advice they need to take these medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services and team members use the equipment in a way that protects people’s privacy.