Inspection outcome: Standards met
Last inspection: 10/10/2024
Pharmacy context
This is a community pharmacy located alongside other local shops in a suburban part of Harrow, Greater London. The pharmacy dispenses NHS and private prescriptions. It offers local deliveries and Pharmacy First. And it provides people’s medicines inside multi-compartment compliance packs if they find it difficult to manage their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy largely manages its risks appropriately. Members of the pharmacy team have access to written instructions to help them to work safely. They understand how to protect the welfare of vulnerable people and can safeguard people’s confidential information appropriately. Team members deal with their mistakes responsibly. But they are not always documenting details when they occur or when they review them. This could make it difficult for them to show that they regularly spot patterns and prevent similar mistakes happening in future. And they could make their internal processes safer by routinely maintaining relevant audit trails.
Principle 2. Staff
The pharmacy provides its services using a team with various levels of experience. It supports its team members in their roles. And gives them access to training resources to complete their ongoing training. This helps keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy premises are secure. And they provide an adequate environment to deliver services from.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services appropriately and efficiently. It’s team members help ensure that people with different needs can easily access the pharmacy's services. And the pharmacy sources its medicines from reputable suppliers. But it does not always manage its medicines in the most effective way. The pharmacy has some checks in place to ensure that medicines are not supplied beyond their expiry date. But records to help verify this are missing. And the pharmacy’s team members are not always identifying people who receive higher-risk medicines, making the relevant checks or recording this information. This makes it difficult for them to show that people are routinely given the right advice when they supply these medicines.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. And the pharmacy’s equipment is used appropriately keep people's confidential information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |