Inspection outcome: Standards met
Last inspection: 20/08/2019
Pharmacy context
This community pharmacy is set close to a medical centre in a largely residential area of the village. It is open for 100 hours each week. Its main service is dispensing NHS prescriptions. It also supplies some medicines in multi-compartment compliance packs to people living at home and to residents in several care homes. Other services provided include Medicines Use Reviews (MURs) and a small number of New Medicine Service (NMS) checks.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks adequately and it protects people’s personal information. It has a process to respond to complaints. But it doesn’t display information about its complaints process in the pharmacy. So, it may be harder for people to know how to raise concerns. Its team members take steps to learn from their mistakes to help prevent them from happening again. But they don’t always keep a record of these, so they may miss opportunities to spot any patterns or trends and make further improvements. The pharmacy could do more to make sure all the records it needs to keep are complete.
Principle 2. Staff
The pharmacy team members manage their workload appropriately, using quieter times to complete tasks which need particular care. The pharmacy has processes to assure itself that new starters have the right qualifications for their roles. Pharmacy professionals can act in the best interests of the people who use the pharmacy, and this is not affected by any targets.
Principle 3. Premises
The pharmacy’s premises are clean, safe, and well-maintained. And they provide a suitable environment for the services it provides.
Principle 4. Services, including medicines management
Overall, the pharmacy's services are managed appropriately, and it gets its medicines from reliable sources so they are safe to use. The pharmacy makes its services available to people over extended hours. It gets its medicines from reputable suppliers. But the lack of records for date checks could increase the chance of some stock being missed. And because it doesn’t always provide people with the leaflets that come with their medicines, some people may not get all the information they need about their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And these are generally well maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |