Inspection outcome: Standards met
Last inspection: 08/01/2024
Pharmacy context
This community pharmacy is located next to a medical centre in the city of Norwich. It provides a variety of services including dispensing of NHS prescriptions, the New Medicine Service (NMS) and supervised consumption of medicines. It also provides medicines in multi-compartment compliance packs to people who have difficulty remembering to take their medicines.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services well. And its team members review their mistakes regularly. It has written procedures to help the team work safely. The pharmacy generally keeps the records it needs to by law. And it has appropriate insurance in place to protect people.
Principle 2. Staff
The pharmacy has enough team members to manage its workload effectively. And team members do the right training for their roles. They receive regular ongoing training to help keep their knowledge and skills up to date. Team members have no concerns about providing feedback or raising concerns if needed. And targets do not affect team members ability to provide a safe service.
Principle 3. Premises
The pharmacy is clean and tidy and provides a safe and appropriate environment for people to access its services. It has a consultation room for people to have private conversations. And the pharmacy is kept secure from unauthorised access.
Principle 4. Services, including medicines management
The pharmacy provides its medicines and services safely. And it stores medicines appropriately. It gets its medicines from reputable sources. And the team takes the right action in response to safety alerts and recalls, ensuring that people get medicines that are fit for purpose. People with different needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide a safe and effective service. And it uses this equipment to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |