Pharmacy context
The pharmacy was located in a small suburb on the outskirts of Exmouth. The pharmacy dispenses NHS and private prescriptions. It also supplies multi-compartment compliance aids for people to use in their own homes. The pharmacy offers advice on the management of minor illnesses and long-term conditions. It delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
The pharmacy has enough staff. Team members who are completing training courses are well supported to learn. Team members suggest and makes changes to improve their services. They communicate well with each other.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare.
Principle 4. Services, including medicines management
The pharmacy is accessible and advertises its services well. Medicines are supplied safely and the pharmacy gives additional advice to people receiving high-risk medicines, although it does not always make a record of this. This may make it difficult to demonstrate the appropriate checks and counselling have been given. The pharmacy delivers medicines to people’s homes and keep a record of this. The pharmacy deals with medicines returned by people appropriately. The pharmacy obtains its medicines from reputable suppliers stores them securely. The pharmacy does not have robust procedures in place to check that medicines are still suitable for supply. This increases the risk that people may receive medicines that are passed their expiry date.
Principle 5. Equipment and facilities
The pharmacy has access to a range of equipment and facilities used in the provision of pharmacy services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |