Inspection outcome: Standards met
Last inspection: 27/07/2023
Pharmacy context
This is a neighbourhood pharmacy on a housing estate. It sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. Some NHS prescriptions are assembled off-site at another pharmacy owned by the company. The pharmacy offers a range of services including emergency hormonal contraception, treatment for minor ailments and a seasonal ‘flu vaccination service for NHS and private patients.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure the team works safely. Its team members record and review their mistakes so they can learn from them. And they take action to help stop mistakes from happening again. The pharmacy generally keeps the records it needs to by law. But some details are missing, so it may not always be able to show exactly what has happened if any problems arise. The pharmacy keeps people’s private information safe. And its team members understand how to recognise and report concerns about vulnerable people to help keep them safe.
Principle 2. Staff
The pharmacy generally has enough staff to manage the workload effectively. But it does not always have enough cover when staff are absent. This means that the team sometimes has to work under pressure. Pharmacy team members complete regular training and understand their roles and responsibilities. They feel comfortable speaking up about any concerns they have.
Principle 3. Premises
The pharmacy is clean, tidy and secure. It has enough space to allow safe working and its layout protects people’s privacy.
Principle 4. Services, including medicines management
The pharmacy effectively promotes the services it provides so that people know about them and can access them easily. If it can’t provide a service, it directs people to somewhere that can help. The pharmacy’s working practices are safe and effective. It stores medicines appropriately and carries out checks to help make sure that they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy team has the equipment and facilities it needs to provide the services. And it makes sure these are always safe and suitable for use. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |