Inspection outcome: Standards met
Last inspection: 20/09/2023
Pharmacy context
The pharmacy is co-located with WH Smith on the concourse of Euston Station in northwest London. It offers a ‘click and collect’ service for dispensing prescriptions. Travel clinic and seasonal flu vaccinations are available and a range of over-the-counter medicines are for sale. This was the first inspection after the pharmacy had been approved for registration.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. Members of the team follow clearly written instructions to help them manage risks and work safely. They are clear about their roles and responsibilities. The pharmacy's team members compile and share a regular safety report to learn from their mistakes and take action to stop the same mistakes happening again. The pharmacy keeps the records it needs to by law. The pharmacy team members protect people’s privacy and understand how they can safeguard the welfare of vulnerable people.
Principle 2. Staff
The pharmacy’s team members work well together to manage the workload. They have regular reviews and access to training activities to support learning and developing skills. And to help make sure they provide safe services.
Principle 3. Premises
The pharmacy’s premises are bright and clean and provide a professional environment for people to receive healthcare. The pharmacy is secured when it is closed to protect people’s private information and keep the pharmacy’s medicines safe.
Principle 4. Services, including medicines management
The pharmacy opens early and closes late to help a wide range of people to access its services. Especially people with different needs or those who catch trains at different times. Its working practices are safe and effective. And it obtains its medicines from reputable sources so they are fit for purpose. Pharmacy team members store medicines securely and keep records to show medicines are kept at the right temperature and safe to use. The team know what to do if any medicines or devices need to be returned to the suppliers.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |