Well (9011610)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team follow written procedures to help them work safely. But they do not always keep records of things that go wrong. So they may miss some opportunities to learn. The pharmacy keeps the records it needs to by law. But some of its records are incomplete, so it may not always be able to show exactly what has happened if there are queries or concerns. Members of the team know how to keep people’s private information safe. And they understand how to report concerns about vulnerable people.

Principle 2. Staff

The pharmacy has enough staff to manage its workload. The team members are properly trained for the jobs they do, and they complete extra training to keep their skills and knowledge up to date.

Principle 3. Premises

The pharmacy is clean, tidy and secure. It has enough space to allow safe working and provides a suitable environment for healthcare.

Principle 4. Services, including medicines management

The pharmacy’s services are easy for people to access. The team’s working practices are safe and effective so that people receive appropriate care and get the advice they need. The pharmacy gets its medicines from licensed suppliers, and the team carries out some checks to make sure that medicines are kept in good condition. But stock checks are not always recorded so the pharmacy cannot show when the checks were completed, and some medicines could be overlooked.

Principle 5. Equipment and facilities

The pharmacy’s team members have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.