Inspection outcome: Standards met
Last inspection: 23/04/2021
Pharmacy context
This is a community pharmacy set on a parade of shops in Roehampton. The pharmacy opens six days a week. And most people who use it live or work nearby. The pharmacy sells a range of over-the-counter medicines. It dispenses NHS prescriptions, most of which it receives electronically. The pharmacy provides multi-compartment compliance packs (compliance packs) to some people who need help managing their medicines. And it delivers medicines to people who can’t attend its premises in person. The pharmacy offers a needle exchange service. And it can dispense people’s substance misuse treatments too. The pharmacy offers seasonal influenza vaccinations. It provides a stop smoking service. And its team can measure people’s blood pressure. People can also collect coronavirus (COVID-19) home-testing kits from the pharmacy. This inspection took place during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services. Members of the pharmacy team review the mistakes they make and learn from them to try and stop them happening again. They can explain what they do, what they’re responsible for and when they might seek help. They know how to protect vulnerable people. And they keep people’s private information safe. People using the pharmacy can provide feedback to help improve the pharmacy’s services. The pharmacy mostly keeps the records it needs to by law. And it has appropriate insurance to protect people if things do go wrong.
Principle 2. Staff
The pharmacy has enough team members to deliver safe and effective care. Members of the pharmacy team do the right training for their roles. They work well together and use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides a suitable and secure environment for people to receive healthcare. And its premises are clean and tidy. The pharmacy has a room where people can have private conversations with members of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy provides services that people can access. Its working practices are safe and effective. And its team is helpful. The pharmacy delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. It gets its medicines from reputable sources and it stores them appropriately and securely. Members of the pharmacy team carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose. And they generally dispose of people’s waste medicines properly too.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |