Well (9011327)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably identifies and manages the risks associated with its services. It maintains the records it needs to by law and it keeps people’s private information safe. The pharmacy team members are clear about their roles and responsibilities. They record their mistakes to help them learn and improve and they understand how to raise concerns to safeguard the wellbeing of vulnerable people.

Principle 2. Staff

Pharmacy team members are suitably trained for the roles in which they are working. They complete ongoing training and they feel comfortable to raise concerns and provide feedback on pharmacy services. But some short term staffing issues mean that team members are sometimes under increased pressure and they sometimes find it more difficult to complete non-urgent tasks.

Principle 3. Premises

The pharmacy provides a suitable environment for the delivery of healthcare services. It has a consultation room which pharmacy team members use to speak to people in private. But some areas in the dispensary are cluttered which may detract from the overall professional appearance.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible and well organised, so people receive appropriate care. But it could do more to identify people on high-risk medications to make sure they get all the information they need about their medicines. The pharmacy generally stores and manages its medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy had the necessary equipment and facilities to deliver its services. Team members use the equipment in a way that protects people’s privacy.