Inspection outcome: Standards met
Last inspection: 21/02/2020
Pharmacy context
This is a community pharmacy located in New Carron Village in Falkirk. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. It offers a repeat prescription collection service and a medicines’ delivery service. And it provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers blood pressure and a smoking cessation service. The pharmacy moved premises in October 2020. And this was its first inspection.
Inspection summary findings
Principle 1. Governance
The pharmacy team members identify and mostly manage the risks with the pharmacy’s services. They understand their role in protecting vulnerable people. And they are up to date with safeguarding requirements. People using the pharmacy can provide feedback about the services they receive. And team members know to follow the company's complaints handling procedure. The pharmacy team members record and discuss mistakes that happen whilst dispensing. And they use this information to learn and reduce the risk of further errors. The pharmacy keeps the records it needs to by law. And it keeps people’s private information secure. The pharmacy has written working instructions that are in place to keep services safe. But the team doesn’t always follow these instructions. So, some processes for checking prescriptions cannot evidence a full audit trail and are not always robust.
Principle 2. Staff
The pharmacy monitors its staffing levels. And it ensures it has the right number of suitably skilled pharmacy team members throughout the week. The pharmacy team members reflect on their performance. And they identify and discuss their learning needs at review meetings to keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And the pharmacy team members support each other in their day-to-day work. They can speak up at regular meetings. And make suggestions for improvement to keep services safe and effective.
Principle 3. Premises
The premises is clean and hygienic. It has a consultation room that is professional in appearance. And it is an appropriate space for people to sit down and have a private conversation with pharmacy team members.
Principle 4. Services, including medicines management
The pharmacy displays its opening times and healthcare information at the front of the pharmacy. And it lets people know what services are available to them. The pharmacy has working instructions in place for its services. And these support the pharmacy team to work in a safe and effective way. The pharmacy sources, stores and manages its medicines appropriately. And the pharmacist keeps the pharmacy team up-to-date about high-risk medicines. This means that team members know when to provide people taking these medicines with extra information.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it keeps it clean and well-maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |