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Pharmacy inspections

Inspection reports and learning from inspections

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Well (9011214)

Inspection outcome: Standards met

Last inspection: 03/11/2021

Pharmacy context

This is a community pharmacy on the main road through a village. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers NHS and private seasonal flu vaccination, the NHS smoking cessation service and it supplies lateral flow Covid-19 test kits. This pharmacy was inspected during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy suitably identifies and manages the risks with its services. This includes introducing a few measures to reduce the infection risk during the Covid-19 pandemic.The pharmacy team members follow written processes for the pharmacy’s services to help ensure they provide them safely. They record and review their mistakes to learn from them and make changes to avoid the same mistakes happening again. The pharmacy keeps all the records it needs to by law. And it keeps people’s private information safe. Team members know who to contact if they have concerns about people. 

Principle 2. Staff

Standards met

The pharmacy has enough qualified, experienced, and team members in training to safely provide its services. They are trained and competent for their roles and the services they provide. The pharmacy gives them time for training during the working day when it can, although this has been challenging during the pandemic. Team members make decisions within their competence to provide safe and effective services to people. And they use their professional judgement to help people. They make suggestions and know how to raise concerns if they have any to keep the pharmacy safe.

Principle 3. Premises

Standards met

The pharmacy premises are clean and suitable for the pharmacy services provided. The pharmacy has suitable facilities for people to have conversations with team members in private.

Principle 4. Services, including medicines management

Standards met

The pharmacy helps people to access its services which it provides safely. Pharmacy team members follow written processes relevant to the services they provide. They support people by providing them with suitable information and advice to help them use their medicines. And they provide extra written information to people taking higher risk medicines. The pharmacy obtains medicines from reliable sources and mostly stores them properly. Pharmacy team members know what to do if medicines are not fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to deliver its services. Team members look after the equipment that is in regular use, to ensure it works.

Pharmacy details

2 Crossroads Place

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards