Inspection outcome: Standards met
Last inspection: 06/08/2019
Pharmacy context
This is a 100-hour pharmacy situated in Birtley. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. And it provides NHS services such as flu vaccinations, emergency hormonal contraception (EHC) and a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. The pharmacy asks people for their views and feedback. And it deals with complaints appropriately. It keeps most of the records it needs to by law to help evidence compliance with standards and procedures. The pharmacy looks after people’s private information. And the pharmacy team members know how to protect the safety of vulnerable people. The pharmacy team members record mistakes that happen whilst dispensing, but they do not always make changes to help reduce risks of similar mistakes in the future.
Principle 2. Staff
The pharmacy team members have the skills and qualifications appropriate for their roles and the tasks they complete. They have regular performance reviews. So, they can identify any development needs. They have access to ongoing training. But they don’t always get time to do their training during the working day.
Principle 3. Premises
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. It stores it appropriately and uses it in a way that protects the privacy of people.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |