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Pharmacy inspections

Inspection reports and learning from inspections

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Inspection outcome: Standards met

Last inspection: 10/10/2019

Pharmacy context

This is a busy pharmacy located in a branch of WHSmith within the departure area of a large airport. Most people who use the pharmacy are airport passengers or people who work at the airport.  The pharmacy opens extended hours all year round. It sells a range of over-the-counter medicines and health and beauty products.  And its team provides healthcare advice. The pharmacy doesn’t provide NHS services. And it doesn’t dispense prescriptions.

Inspection summary findings

Principle 1. Governance

Good practice

The pharmacy identifies and manages its risks very well. And it adequately monitors the safety of its services too. It has appropriate insurance to protect people if things do go wrong. It keeps all the records it needs to by law. And its team actively asks people and organisations for their views. So, it can improve the safety and quality of its services. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They understand their role in protecting vulnerable people. And they keep people’s private information safe.

Principle 2. Staff

Good practice

The pharmacy has enough team members to provide its services safely and effectively. And it encourages them to give feedback. Staff work well together as a team and have a work culture of openness, honesty and learning. The pharmacy provides its team members with the training and support they need. It actively encourages them to improve their skills. Staff know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

Standards met

The pharmacy’s premises are clean and provide an appropriate environment for people to receive healthcare. But the pharmacy doesn’t have a consulting room. So, its team members make reasonable adjustments when people want to speak to them in private.

Principle 4. Services, including medicines management

Good practice

The pharmacy makes sure that its services are accessible and meet the needs of the people it serves. It is good at providing its services safely and effectively. It takes extra care when supplying over-the- counter medicines. Its team members are helpful. And they make sure that people have all the information they need. So, they can use their medicines safely. The pharmacy gets its medicines from a reputable source and stores them appropriately and securely. And it disposes of waste medicines safely too.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment to provide its services safely. It makes sure its equipment is stored securely.

Pharmacy details

Gatwick North
Airside 1 Winning Post
London Gatwick Airport
Gatwick
RH60NP
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards