Inspection outcome: Standards met
Last inspection: 08/01/2020
Pharmacy context
This is a community pharmacy near to the town centre in Hartlepool. A coastal town. It dispenses both NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy team offers advice to people about minor illnesses and over the counter medicines. It provides NHS services such medicines use reviews. And it provides a home delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy has adequate processes and written procedures in place to protect the safety and wellbeing of people using its services. It keeps the records it must have by law and keeps people's private information safe. The pharmacy equips the team to help protect the welfare of vulnerable adults and children. The pharmacy team members respond when mistakes happen. And they discuss what happened and act to prevent future mistakes.
Principle 2. Staff
The pharmacy has enough team members to safely manage the services it provides. The pharmacy team members have the right qualifications and skills for their roles. And for the services they provide. The team members openly discuss how to improve ways of working. And they can raise professional concerns if necessary. Team members have regular discussions. But these are not recorded so they are not able to refer to these in the future.
Principle 3. Premises
The premises are secure and maintained to the standards required. The pharmacy has private consultation facilities in place. These help to protect the confidentiality of people accessing its services.
Principle 4. Services, including medicines management
The pharmacy provides an appropriate range of services to help people meet their health needs. It generally stores, sources and manages its medicines safely. The pharmacy gets its medicines from reputable suppliers. It responds appropriately to drug alerts and product recalls. And it makes sure that its medicines and devices are safe to use. The pharmacy may not always give advice to people who get higher-risk medicines. And when they do, they don’t always record it. So, it may not be able to refer to this information in the future if it needs to.
Principle 5. Equipment and facilities
The pharmacy has all the equipment and facilities it needs for providing its services. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |