Inspection outcome: Standards met
Last inspection: 12/03/2024
Pharmacy context
This is a traditional community pharmacy located on the outskirts of a busy town centre. NHS dispensing is the main activity, and the pharmacy also provides a number of other services and sells a range of over-the-counter medicines and other merchandise. About half of the NHS prescriptions supplied from the pharmacy are assembled at an off-site dispensing hub.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team follow written instructions to help them work safely and effectively. They discuss things that go wrong so that they can learn from them. But they do not always record their mistakes so they may miss some learning opportunities. The pharmacy keeps most of the records that are needed by law. And staff receive regular training so that they know how to keep private information safe.
Principle 2. Staff
There are enough staff to safely manage the workload and they receive the training they need for the jobs they do. Members of the team work well together. And they complete ongoing training to keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy is clean and tidy and provides a suitable environment for healthcare. A spacious consultation room is available for use when extra privacy is required.
Principle 4. Services, including medicines management
The pharmacy provides a range of services that are easy to access, and the dispensing operation is generally well organised. But higher-risk medicines are not always highlighted. So, the team may not be aware when they are being handed out, so may not always check to make sure they are being used safely. Stock medicines are obtained from licensed suppliers and stored appropriately. And the team carries out checks to help make sure they are kept in good condition.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. Equipment is appropriately maintained so that it is safe to use, and it is used in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |