Inspection outcome: Standards met
Last inspection: 28/06/2019
Pharmacy context
This community pharmacy is attached to a large doctor's surgery. Most of its activity is dispensing NHS prescriptions and giving advice about medicines over the counter. The pharmacy supplies medicines in multi-compartment compliance aids to people who live in their own homes. Other services which the pharmacy provides include prescription deliveries to people's homes, Medicines Use Reviews (MUR) and the New Medicine Service (NMS). It also provides flu vaccinations under both private and NHS patient group directions (PGDs), and substance misuse services.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with the provision of its services. It has some procedures for learning from its mistakes but it doesn’t always record all the near misses. This means that team members may not be aware of previous mistakes or understand how to stop them from happening again. The pharmacy adequately manages people’s personal information. It asks its customers for their views and team members know how to protect vulnerable people.
Principle 2. Staff
The pharmacy team members are suitably trained and are mainly able to manage the workload within the pharmacy. Team members work well together. The pharmacy has a work culture of openness and honesty. The pharmacy encourages its team to act in the best interests of the people who use its services. The staff have regular performance reviews and they have access to ongoing training.
Principle 3. Premises
The pharmacy keeps its premises safe and maintained appropriately. The public area of the pharmacy presents a bright modern professional image. The pharmacy protects people's personal information. The premises are secure from unauthorised access when closed.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely. Its team members are helpful and supportive to the people who use the pharmacy. Some people who receive higher-risk medicines may not be getting all the information they need to take their medicine safely. The pharmacy gets its medicines and medical devices from reputable sources. It generally stores them safely. And it takes the right actions if any medicines or devices are not safe to use to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide the services it offers. It makes sure its equipment and facilities are adequately maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |