Well (1121685)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures that the team follows. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The pharmacy keeps all the records as required, by law in compliance with standards and procedures. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. The team members responsibly discuss mistakes they make during dispensing. But the detail they record is sometimes limited. So, they may be missing out on some learning opportunities to prevent similar mistakes from occurring. 

Principle 2. Staff

The pharmacy has a small team. The team members have the qualifications and skills to support the pharmacy’s services. And understand their roles and responsibilities in providing services. The team members support each other in their day-to-day work. And feel comfortable raising any concerns they may have. The pharmacy team undertake some ongoing training. But the company doesn’t provide structured ongoing training. So, team members may miss opportunities to complete learning relevant to their role.

Principle 3. Premises

The pharmacy is safe and clean, and suitable for the pharmacy services it provides. People can have private conversations with a pharmacist or team member in the consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. And it displays some information about health-related topics. The pharmacy provides its services using a range of safe working practices. The pharmacy team members take steps to identify people taking some high-risk medicines. And they provide these people with extra advice. The pharmacy team members dispense medicines into multi-compartment compliance packs to help people remember to take them correctly. And suitably manages the risks associated with these services. The pharmacy sources its medicines from licenced suppliers. And it stores and manages its medicines appropriately. It takes the right action if it receives any alerts that a medicine is no longer safe to use.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.