Inspection outcome: Standards met
Last inspection: 12/07/2024
Pharmacy context
The pharmacy is in the Queens Park Medical Centre in the market town of Stockton-on-Tees. It changed ownership earlier in 2024. It dispenses NHS prescriptions and sells some over-the-counter medicines. It has some of its prescriptions assembled by an offsite dispensing hub pharmacy to help with the workload. The pharmacy offers services including the NHS New Medicines Service (NMS) and the NHS Pharmacy First Service. And it offers seasonal flu vaccinations. The pharmacy team provides medicines in multi-compartment compliance packs to help some people take their medicines at the right time. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages risks with its services. It has written procedures relevant to its services and team members follow these to help them provide services safely. Pharmacy team members learn and improve from mistakes. They keep people’s confidential information secure. And they know how to identify situations where vulnerable people need help. They mostly keep the records required by law.
Principle 2. Staff
The pharmacy has a team with an appropriate range of experience and skills to safely provide its services. Team members work well together, and they support each other in their day-to-day work. Pharmacy team members know how to raise concerns, if needed. And they have opportunities to complete ongoing training so they can develop their knowledge.
Principle 3. Premises
The pharmacy premises are clean, secure, and generally provide a suitable environment for the services provided. And the pharmacy has a consultation room to meet the needs of people requiring privacy when using its services.
Principle 4. Services, including medicines management
The pharmacy sources its medicines from recognised suppliers. And it generally stores and manages them appropriately. Pharmacy team members complete regular checks to ensure medicines are suitable for supply. And they respond appropriately when they receive alerts about the safety of medicines. Team members appropriately manage the delivery of services safely and effectively.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that protects people’s private information.
Pharmacy details
Queens Park Surgery
Farrer Street
STOCKTON-ON-TEES
TS182AW
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |