Well (1112185)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages risks associated with its services. And it has documented procedures to help it provide services effectively. Pharmacy team members understand their role in helping to protect vulnerable people. And they suitably protect people’s private information. They record and discuss the mistakes they make so that they can learn from them. But they don't always document why mistakes happen and so they may miss opportunities to make improvements to the pharmacy's services.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide, or they are completing appropriate training. They complete ongoing learning to keep their knowledge up to date. Pharmacy team members feel comfortable discussing ideas and issues. And they use feedback to make effective changes to improve their environment and the way they work.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services it provides. And it has a consultation room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

Pharmacy team members manage and provide the pharmacy’s services safely. The pharmacy suitably sources its medicines. And it stores and manages its medicines appropriately. The pharmacy’s services are accessible to people, including people using wheelchairs. It has processes in place to help people understand and manage the risks associated with some higher risk medicines. But team members do not always supply people receiving their medicines in compliance packs with information leaflets to help them take their medicines in the safest way.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And the team manages and uses the equipment in ways that protects the security of people’s private information.