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Pharmacy inspections

Inspection reports and learning from inspections

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Well (1112048)

Inspection outcome: Standards met

Last inspection: 10/11/2025

Since January 2025 our inspection reports are more concise and accessible - find out more about the changes

Pharmacy context

The pharmacy is adjacent to a GP practice and is open from 9am to 6pm on weekdays and from 9am to 1pm on Saturdays.

Approximately 10,000 prescription items are dispensed each month, including for 60 patients supplied with compliance packs and 60 substance abuse clinic patients half of whom have supervised consumption of schedule 2 and/or schedule 3 Controlled Drugs.

Services offered include over the counter (OTC) sales of medicines, NHS & private dispensing, medication use reviews (MURs), new medicines service (NMS), a prescription collection and delivery service and, under patient group directions, 'flu vaccination, a minor ailment scheme, a winter ailment scheme, and an urgent repeat medicines scheme.

The pharmacy is in the process of being taken over by Bestway National Chemists Limited and the retail area was recently refitted. 

Inspection summary findings

Principle 1. Governance

Standards met

Principle 2. Staff

Standards met

Principle 3. Premises

Standards met

Principle 4. Services, including medicines management

Standards met

Principle 5. Equipment and facilities

Standards met

Pharmacy details

19 Croft Road
TORQUAY
TQ25UA
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards