Well (1093132)

Inspection summary findings

Principle 1. Governance

The pharmacy has suitable processes and written procedures to protect the safety and wellbeing of people who access its services. And it manages any additional risks to its services during refurbishment. It keeps the records it must have by law and keeps people's private information safe. The pharmacy team members have the knowledge to protect the welfare of children and vulnerable adults. And they have some processes and training in place to support them. The pharmacy team members record and discuss errors they make whilst dispensing to learn from them. And they take steps to reduce the risk of making a similar error in the future.

Principle 2. Staff

The pharmacy has enough team members to manage the services it provides. It reviews staffing levels to ensure they remain appropriate. And provides extra support through periods of change. The team members openly discuss how to improve ways of working. And they regularly talk together about why mistakes happen, and how they can make improvements. The pharmacy supports its team members to ensure their knowledge and skills are up to date. It achieves this by providing its team members with a training programme and regular appraisals. They can implement suggestions to improve the pharmacy’s services. And they feel comfortable to raise professional concerns when necessary.

Principle 3. Premises

The pharmacy premises are suitable for the services it is providing. And it adapts its ways of working to the space available during refurbishment. The pharmacy makes changes to the premises to help improve the services for people. And to keep the pharmacy premises looking professional. The pharmacy is secure and hygienic. ​

Principle 4. Services, including medicines management

The pharmacy’s services are easily accessible to people. The team members take reasonable steps to identify people taking high-risk medicines. And, they provide these people with appropriate advice to help them take these medicines safely. The pharmacy takes suitable measures to identify risks when it changes its ways of working, such as dispensing at the company’s offsite dispensing hub. The pharmacy sources its medicines from licenced suppliers. And it stores and generally manages its medicines appropriately. But it does not always date check the medicines according to set schedules. And so there is a risk that short-dated stock is not identified.

Principle 5. Equipment and facilities

The pharmacy’s equipment is clean and suitable for the services it provides. The pharmacy uses its equipment appropriately to protect people’s confidentiality.