Inspection outcome: Standards met
Last inspection: 29/07/2019
Pharmacy context
The pharmacy is in a health centre in Cramlington town centre. Pharmacy team members mainly dispense NHS prescriptions and sell a range of over-the-counter medicines. They offer services including medicines use reviews (MURs) and the NHS New Medicines Service (NMS). And, they supply medicines to people in multi-compartmental compliance packs. They provide a substance misuse service, including supervised consumption. The pharmacy delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures in place to manage the risks to its services. And, pharmacy team members are clear about how to carry out their roles safely. They discuss and record mistakes they make. And they make changes to prevent the same or similar mistakes happening again. Pharmacy team members understand their responsibility to protect people’s private information. And, they know what to do if they have a concern about the welfare of a child or vulnerable adult. The pharmacy mostly keeps the records required by law.
Principle 2. Staff
Pharmacy team members have the right skills and qualifications for their roles and the services they provide. They complete training regularly. And, they discuss any learning needs with their manager. Pharmacy team members plan and talk together openly to effectively manage the workload and improve ways of working. And they have group discussions about why mistakes happen, to help inform the changes they make to help prevent mistakes happening again.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the health services provided. And, it has a suitable room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy is accessible to people. And, it provides its services safely and effectively. It stores, sources and manages medicines safely. And, it completes robust checks when it introduces new systems. So, it can be confident its procedures are safe. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. They provide information with these devices to help people know when to take their medicines. And to identify what they look like. Pharmacy team members take steps to identify people taking high-risk medicines. And, they provide these people with advice to help them take these medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |