Well (1092877)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team follow written instructions to help them work safely and effectively. They discuss things that go wrong so that they can learn from them. And they make a record of their mistakes which helps them to identify common trends and learning opportunities. The pharmacy largely keeps the records that are needed by law. And staff receive regular training so that they know how to keep private information safe and protect vulnerable people. 

Principle 2. Staff

There are enough staff to safely manage the workload and they receive the training they need for the jobs they do. Members of the team work well together. And they complete ongoing training to keep their skills and knowledge up to date.

Principle 3. Premises

The pharmacy is clean and tidy and is a suitable place to provide healthcare services safely. It has a consultation room so that people can have a conversation in private with a member of the team.

Principle 4. Services, including medicines management

The pharmacy provides a range of services that are accessible to most people, and the dispensing process is generally well organised. Stock medicines are obtained from licensed suppliers and stored appropriately. And the team carries out checks to help make sure they are kept in good condition. The pharmacy doesn’t always provide people enough information when suppling medicines in multi-compartment compliance packs. So, they may not be able to make informed decisions about their care.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide services safely. It is uses them in a way to help protect privacy. And maintenance is carried out on electrical equipment to make sure it is safe to use.