Well (1092731)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team follow written instructions to help them work safely and effectively. They record things that go wrong so that they can learn from them. But the records are not always reviewed, so some learning opportunities may be missed. The pharmacy team keeps the records that are needed by law. And members of the team receive regular training so that they know how to keep private information safe.

Principle 2. Staff

The pharmacy team sometimes works under pressure because the pharmacy has a vacancy that has not been filled, and staff absences are not always covered. But the team works well together to safely manage the workload. Members of the team receive the training they need for the jobs they do. And they complete ongoing training to keep their skills and knowledge up to date.

Principle 3. Premises

The pharmacy is generally clean and tidy and provides a suitable environment for healthcare. But clutter in some areas impedes effective working and makes cleaning less efficient. A consultation room was available to provide privacy when needed.

Principle 4. Services, including medicines management

The pharmacy provides a range of services, and they are easy to access. The pharmacy team works effectively and supports people taking higher-risk medicines by making extra checks and providing counselling where necessary. It obtains medicines from licensed suppliers, and it carries out checks to make sure that they are kept in good condition.

Principle 5. Equipment and facilities

Members of the pharmacy team have the equipment and facilities they need for the services they provide. Equipment is appropriately maintained so that it is safe to use, and it is used in a way that protects privacy.