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Pharmacy inspections

Inspection reports and learning from inspections

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Well (1092731)

Inspection outcome: Standards met

Last inspection: 11/03/2020

Pharmacy context

This is a health centre pharmacy in a semi-rural location on the outskirts of a large residential area. NHS dispensing is the pharmacy’s main activity, largely for patients of the health centre. The pharmacy does not provide medicines in compliance aids, so any requests for this service are signposted to another local branch. Some prescriptions are dispensed off site at a hub pharmacy.

Inspection summary findings

Principle 1. Governance

Standards met

Members of the pharmacy team follow written instructions to help them work safely and effectively. They record mistakes they make so that they can learn from them. But the records are not regularly reviewed so they may be missing some opportunities to improve. The pharmacy generally keeps the records that are needed by law. And staff complete regular training so that they know how to keep people’s private information safe.

Principle 2. Staff

Standards met

The pharmacy is busy, and the team often has to work under pressure. Members of the team work well together and are able to manage the workload safely and effectively. But recent changes of staff have added to the pressure and morale seems low. Staff are appropriately trained for the jobs they do. And they receive ongoing training to help keep their knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy is clean and tidy and it is a suitable place to provide healthcare. A consultation room is available so that the pharmacy team can speak to people in private.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides a range of services and they are easy for people to access. It sources, stores and manages its medicines appropriately, to help make sure that all the medicines it supplies are fit for purpose. And its services are generally delivered safely and effectively. But members of the pharmacy team do not always know when they are handing out higher-risk medicines. So they may not always make extra checks to make sure people are using them properly.

Principle 5. Equipment and facilities

Standards met

The pharmacy team has the equipment it needs and maintains it appropriately. Equipment and facilities are used appropriately to protect confidentiality.

Pharmacy details

Rope Lane

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards