Inspection outcome: Standards met
Last inspection: 04/10/2024
Pharmacy context
This is a branch of the Well pharmacy chain located in Walthamstow in a parade of shops. It dispenses people’s prescriptions, sells over-the-counter medicines, and provides health advice. It offers the New Medicine Service (NMS), blood pressure checks and some medicines through the Pharmacy First service. And it also offers flu vaccinations during the autumn and winter seasons. It prepares medicines in multi-compartment compliance packs for people who have difficulty remembering to take their medicines. And offers a delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy uses written procedures to ensure that team members understand their responsibilities and how to carry out activities. It generally manages and protects confidential information well. People using the pharmacy’s services can easily provide feedback. Team members have the relevant training to safeguard the welfare of people using their services. But they do not always record their mistakes, which could make it harder to review them and identify any patterns or trends.
Principle 2. Staff
The team has the appropriate skill mix to ensure safe practice, and team members can raise concerns if needed, in an open and honest environment. Team members get protected time to do ongoing learning to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy keeps its premises safe and people visiting the pharmacy can have a conversation with a team member in private. The premises are secure from unauthorised access when closed. The pharmacy is clean and generally tidy, but the team could do more do make sure that unnecessary clutter is removed promptly.
Principle 4. Services, including medicines management
The pharmacy is accessible to people with differing needs and overall, it delivers its services in a safe and effective manner. It obtains its medicines from reputable sources and generally manages them appropriately so that they are safe for people to use. The pharmacy does not routinely highlight prescriptions for higher-risk medicines. So, it may be missing out on opportunities to provide additional counselling information to people taking these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. It maintains its equipment so that it is safe to use and uses it to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |