Well (1091130)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services. It manages people’s personal information with care. It advertises and responds to feedback about its services appropriately. And it generally keeps the records it must by law up to date. Pharmacy team members understand how to recognise, and report concerns to protect the wellbeing of vulnerable people. They act openly and honestly by sharing information when they make mistakes. And they engage in review processes which help identify how they can reduce the same mistake from happening again.

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable people working to provide its services effectively. It supports the learning needs of its team members by providing opportunities for continual learning associated with their roles. Pharmacy team members engage in regular conversations relating to risk management and safety. And they record the outcomes of these conversations to help monitor the actions they take to improve safety. They are empowered to make suggestions about how the pharmacy provides its services. And they understand the processes in place designed to support them in raising concerns at work.

Principle 3. Premises

The pharmacy is clean, secure and maintained to the standards required. The pharmacy has private consultation facilities available for people to use.

Principle 4. Services, including medicines management

The pharmacy advertises its services and makes them accessible to people. It has up-to-date procedures and protocols to support the pharmacy team in delivering its services. The pharmacy keeps audit trails of prescription requests and medication deliveries. So it can deal with any queries effectively. It obtains its medicines from reputable sources. And it has some systems in place to ensure it keeps these medicines safely and securely. But it doesn’t always store its medicines within their original packaging. Or follow best practice guidance when supplying medicines in non-original containers. This may increase the risk of an adverse event relating to the supply of these medicines occurring.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for providing its services. It monitors it equipment to ensure it remains in safe working order. Pharmacy team members act with care by using the pharmacy’s facilities and equipment in a way which protects people’s confidentiality.