Inspection outcome: Standards met
Last inspection: 05/06/2024
Pharmacy context
This busy community pharmacy is located within a medical centre. Most people who use the pharmacy are from the local area and a home delivery service is available. The pharmacy dispenses NHS prescriptions, and it sells a range of over-the-counter medicines. And it provides seasonal flu and covid vaccination services and some other NHS funded services including the Pharmacy First Service. It supplies a large number of medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. Around 60% of prescriptions are sent to the company’s hub to be dispensed.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks well to make sure its services are safe, and it acts to improve patient safety. It accurately completes the records that it needs to by law and encourages its customers to provide feedback. Members of the pharmacy team are clear about their roles and responsibilities. The team follows written procedures on keeping people’s private information safe. And team members understand how they can help to protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy’s team members are well trained, and they work effectively together in a busy environment. The pharmacy encourages team members to keep their skills up to date and supports their development. Team members have opportunities to discuss issues together. They are comfortable providing feedback to their manager and they receive feedback about their own performance.
Principle 3. Premises
The pharmacy provides a suitable environment for people to receive healthcare services. It has a private consultation room so people can receive services and have confidential conversations with members of the pharmacy team in private .
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are suitably well managed and easy for people to access. The pharmacy sources, stores, and supplies medicines safely. And it carries out appropriate checks to ensure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |