Well (1085171)

Inspection summary findings

Principle 1. Governance

The pharmacy has suitable processes and written procedures to protect the safety and wellbeing of people who access its services. It mostly keeps the records it must have by law and keeps people’s private information safe. The pharmacy team members have the knowledge necessary to protect the welfare of children and vulnerable adults. And they have some processes and training in place to support them. The pharmacy team members try to learn from any errors they make whilst dispensing. And they take steps to help make sure the errors are not repeated.​

Principle 2. Staff

The pharmacy has enough suitably skilled team members to manage the services it provides. It reviews staffing levels to ensure they remain appropriate. The team members openly discuss ways to improve ways of working. And they regularly talk together about why mistakes happen, and how they can make improvements. The pharmacy supports its team members to ensure their knowledge and skills are up to date. It achieves this by providing its team members with a regular training programme and appraisals of performance. The team members tailor their training to help them achieve personal goals. And to make sure they have the necessary skills for their roles. They feel comfortable to raise professional concerns when necessary.

Principle 3. Premises

The pharmacy is secure, clean and properly maintained. It provides a suitable space for the health services provided. And, it has a suitable room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

Principle 5. Equipment and facilities

The pharmacy’s equipment is clean and safe, and the pharmacy uses it appropriately to protect people’s confidentiality.