Well (1084809)

Inspection summary findings

Principle 1. Governance

The pharmacy has some good procedures to manage the risks to its services. Pharmacy team members complete assessments to provide assurance they understand the procedures. And, they are clear about how to carry out their roles safely. The pharmacy effectively uses new technology to help reduce some of the risks associated with dispensing. And, it has controls in place to continually review whether the technology continues to be effective. The pharmacy keeps the records required by law. Pharmacy team members are good at discussing and recording mistakes they make. They proactively make changes when needed to the way they collect data to improve their learning. Pharmacy team members are good at responding to feedback. And, they use this feedback to improve the quality of their services. Pharmacy team members understand their responsibility to protect people’s private information. And, they know what to do if they have a concern about the welfare of a child or vulnerable adult.

Principle 2. Staff

Pharmacy team members have the right skills and qualifications for their roles and the services they provide. They complete training regularly. And, they discuss any learning needs with their manager. Pharmacy team members talk together openly to manage the workload and improve ways of working. And they have group discussions about why mistakes happen, to help inform the changes they make to help prevent mistakes happening again.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the health services provided. And, it has a suitable room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy’s services are easily accessible to people. And, it provides its services safely and effectively. Pharmacy team members embrace new technology and ways of working. And they have the appropriate checks in place to monitor any changes in risks to the pharmacy’s processes. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. They provide information with these devices to help people know when to take their medicines. And to identify what they look like. Pharmacy team members identify people taking high-risk medicines. And, they provide these people with advice to help them take these medicines safely. The pharmacy sources and stores its medicines appropriately. And it mostly manages its medicines effectively.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect confidentiality.