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Pharmacy inspections

Inspection reports and learning from inspections

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Well (1084623)

Inspection outcome: Standards met

Last inspection: 11/03/2020

Pharmacy context

This busy community pharmacy is located in the centre of the village close to a medical centre. Most people who use the pharmacy are from the local area. The pharmacy dispenses mainly NHS prescriptions and it sells a range of over-the-counter medicines. It supplies a large number of medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. Around 55% of prescriptions are sent to the company’s hub to be dispensed.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy effectively manages risks to make sure its services are safe. It generally completes all the records that it needs to by law and it asks its customers for their views and feedback. Pharmacy team members work to professional standards and they are clear about their roles and responsibilities. They record their mistakes so that they can learn from them and they act to help stop the same sort of mistakes from happening again. Team members have a clear understanding of how to protect vulnerable people and they have written procedures on keeping people’s private information safe.

Principle 2. Staff

Good practice

The pharmacy's team members are well trained, and they work effectively together. The pharmacy encourages them to keep their skills up to date and supports their development. They are comfortable providing feedback to their manager and they receive feedback about their own performance.

Principle 3. Premises

Standards met

The pharmacy generally provides a suitable environment for people to receive healthcare services. It has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations.   

Principle 4. Services, including medicines management

Standards met

The pharmacy offers a range of healthcare services which are easy for people to access. It sources, stores and supplies medicines safely. And it carries out some checks to ensure medicines are in good condition and suitable to supply. Services are generally well managed, so people receive appropriate care and the pharmacy team members are helpful and give healthcare advice and support to people in the community.

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe and use it in a way that protects privacy.


Pharmacy details

40 Market Street
Whaley Bridge
High Peak

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards