Inspection outcome: Standards met
Last inspection: 11/03/2020
This busy community pharmacy is located in the centre of the village close to a medical centre. Most people who use the pharmacy are from the local area. The pharmacy dispenses mainly NHS prescriptions and it sells a range of over-the-counter medicines. It supplies a large number of medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. Around 55% of prescriptions are sent to the company’s hub to be dispensed.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively manages risks to make sure its services are safe. It generally completes all the records that it needs to by law and it asks its customers for their views and feedback. Pharmacy team members work to professional standards and they are clear about their roles and responsibilities. They record their mistakes so that they can learn from them and they act to help stop the same sort of mistakes from happening again. Team members have a clear understanding of how to protect vulnerable people and they have written procedures on keeping people’s private information safe.
Principle 2. Staff
The pharmacy's team members are well trained, and they work effectively together. The pharmacy encourages them to keep their skills up to date and supports their development. They are comfortable providing feedback to their manager and they receive feedback about their own performance.
Principle 3. Premises
The pharmacy generally provides a suitable environment for people to receive healthcare services. It has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are easy for people to access. It sources, stores and supplies medicines safely. And it carries out some checks to ensure medicines are in good condition and suitable to supply. Services are generally well managed, so people receive appropriate care and the pharmacy team members are helpful and give healthcare advice and support to people in the community.
Principle 5. Equipment and facilities
40 Market Street
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|