Inspection outcome: Standards met
Last inspection: 02/09/2019
Pharmacy context
This is a community pharmacy next to a medical centre. Most people who use the pharmacy are from the local area. The pharmacy dispenses mainly NHS prescriptions and sells a range of over-the-counter medicines. It supplies some medicines in multi-compartment devices to help people take their medicines at the right time and there is a delivery service. Around 50% of prescriptions are sent to the company’s hub to be dispensed.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively identifies and manages risks, so people receive their medicines safely. Members of the pharmacy team work to professional standards and are clear about their roles and responsibilities. They record their mistakes so that they can learn from them and act to help stop the same sort of mistakes from happening again. Pharmacy team members complete training so they know how to protect vulnerable people. They keep people's private information safe and complete all the records that they need to by law.
Principle 2. Staff
The pharmacy has enough skilled team members to manage its workload safely. Team members are well trained and work well together. The pharmacy encourages them to keep their skills up to date and supports their development. They are comfortable providing feedback to their manager and receive feedback about their own performance.
Principle 3. Premises
The premises generally provide a professional environment for people to receive healthcare. The pharmacy has private consultation rooms that enables it to provide members of the public with the opportunity to have confidential conversations.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are easy for people to access. Services are generally well managed, so people receive appropriate care. The pharmacy sources, stores and supplies medicines safely. And it carries out some checks to ensure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use and use it in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |