Well (1072881)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services. It encourages feedback from people using its services. And it proactively uses learning and feedback to help inform the management of new services. And to review and act upon identified risks to its dispensing services. The pharmacy team members are clear about their roles and responsibilities. And they have the knowledge required to recognise and report safeguarding concerns. This helps to ensure the safety and wellbeing of vulnerable people is managed effectively. Pharmacy team members openly discuss the mistakes they make during the dispensing process. And they engage fully in regular reviews to help identify and reduce risk in the pharmacy. The pharmacy manages people information securely. And it generally keeps the records required by law. But some minor gaps in the responsible pharmacist record may make it difficult for the pharmacy to respond to a query should one arise.

Principle 2. Staff

The pharmacy employs enough qualified and skilled people to provide its services. Pharmacy team members demonstrate a positive attitude to continual learning. They are enthusiastic about their job roles and understand the importance of sharing learning. And they demonstrate how they use shared learning opportunities to help manage and monitor the safety of the pharmacy’s services. The pharmacy encourages its team members to share their ideas and concerns. And it considers this feedback and has used it to inform the approach the team takes to managing its services.

Principle 3. Premises

The pharmacy is secure. It is clean and well maintained. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy advertises its services and ensures these are accessible to people. The pharmacy team engages well with people through positively promoting services that support their health and wellbeing. And the pharmacy has considered the specific needs of the local community by offering the flu vaccination service for staff at a local school. The pharmacy obtains its medicines from reputable sources and it stores these securely. It has procedures to support its team in delivering services. And on the whole the team follow these.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for providing its services. And pharmacy team members manage and use this equipment in a way which protects people’s confidentiality.