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Pharmacy inspections

Inspection reports and learning from inspections

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Well (1043524)

Inspection outcome: Standards met

Last inspection: 19/04/2023

Pharmacy context

This is a village pharmacy situated next door to a medical centre in a rural valley. It sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. Some NHS prescriptions are assembled off-site at another pharmacy owned by the company. The pharmacy provides medicines in multi-compartment compliance aids to a large number of patients who live in the surrounding area. It offers a wide range of services including emergency hormonal contraception, smoking cessation, treatment for minor ailments and a seasonal ‘flu vaccination service for NHS and private patients. Substance misuse services are also available.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure the team works safely. Its team members record and review their mistakes so they can learn from them. And they understand the importance of taking action to help stop the same sorts of mistakes from happening again. The pharmacy keeps the records it needs to by law. It keeps people’s private information safe. And the pharmacy’s team members understand how to recognise and report concerns about vulnerable people to help keep them safe.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Pharmacy team members complete regular training and have a good understanding about their roles and responsibilities. They feel comfortable speaking up about any concerns they have.

Principle 3. Premises

Standards met

The pharmacy is clean, spacious and secure. Its layout protects people’s privacy.

Principle 4. Services, including medicines management

Standards met

The pharmacy promotes the services it provides so that people know about them and can access them easily. If it can’t provide a service, it directs people to somewhere that can help. The pharmacy’s working practices are generally safe and effective. It carries out checks to help make sure that medicines are in good condition and suitable to supply. But members of the pharmacy team do not always know when higher-risk medicines are being handed out. So they might not always check that medicines are still suitable, or give people advice about taking them.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide services. It makes sure these are always safe and suitable for use. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.

Pharmacy details

The Pharmacy
Victoria Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards