Inspection outcome: Standards met
Last inspection: 28/10/2019
Pharmacy context
This is a community pharmacy on a shopping street in the northern suburbs of the city of Newport. Most people using the pharmacy are elderly. The pharmacy dispenses NHS and private prescriptions and sells over-the-counter medicines. It also supplies medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. The working areas are tidy and organised. The pharmacy is appropriately insured to protect people if things go wrong. It keeps the up-to-date records that it must by law. The pharmacy team members keep people’s private information safe and they know how to protect vulnerable people. But, they could learn more from mistakes to prevent them from happening again.
Principle 2. Staff
The pharmacy generally has enough staff to manage its workload safely. The staff are encouraged to keep their skills up to date and they do this in work time. The team members are well supported by their manager. They are comfortable about providing feedback to him to improve services and this is acted on. But, the company does not often provide help when people are sick or on holiday. And, the pharmacist feels some pressure to achieve the targets set by the company for some services because not many people visit the pharmacy.
Principle 3. Premises
The pharmacy generally looks professional. There is signposting to the consultation room so it is clear to people that there is somewhere private for them to talk. But, the room is small and the door opened inwards. This may make it difficult for the emergency services to gain access to the room if a person had to be placed in the recovery position on the floor.
Principle 4. Services, including medicines management
The pharmacy offers a good range of services. Most people can access these services. But, some people with specific mobility needs many have difficulty entering the pharmacy. The services are effectively managed to make sure that they are provided safely. The pharmacy team members make sure that people have the information that they need to use their medicines correctly. They intervene if they are worried about anyone. The pharmacy gets its medicines from appropriate sources. The medicines are stored and disposed of safely. The team members make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment for the services it provides. And, the team members make sure that it is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |