Well (1043283)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help make sure the team works safely. The pharmacy keeps the records it needs to by law. It asks people to give their views about the services it provides. And it keeps people’s private information safe. The pharmacy’s team members understand how to recognise and report concerns about vulnerable people to help keep them safe. Its team members record and review their mistakes so they can learn from them. But there is not much evidence to show that action is taken to try and stop the same mistakes from happening again.​

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members complete regular training and have a good understanding about their roles and responsibilities. They feel comfortable speaking up about any concerns they have.

Principle 3. Premises

The pharmacy is clean, tidy and secure. It has enough space to allow safe working and its layout protects people’s privacy.

Principle 4. Services, including medicines management

The pharmacy provides services that are easy for people to access. If it can’t provide a service it directs people to somewhere that can help. The pharmacy is well-organised and its working practices are generally safe and effective. It generally manages medicines well. But members of the pharmacy team do not always know when higher-risk medicines are being handed out. So they might not always check that medicines are still suitable, or give people advice about taking them.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services. The pharmacy ensures that these are safe and suitable for use. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.