Inspection outcome: Standards met
Last inspection: 20/06/2019
Pharmacy context
This is a town centre pharmacy that sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. During the summer months many holidaymakers use the pharmacy as it is in a popular tourist area. The pharmacy provides a wide range of services including emergency hormonal contraception, treatment for minor ailments and a seasonal flu vaccination service for NHS and private patients. Substance misuse services are also available. The pharmacy is open until 5pm on Wednesdays, 5.30pm on other weekdays and 1pm on Saturdays.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure the team works safely. But its team members do not always record or review their mistakes. So it is likely that some chances to learn from them might be missed. The pharmacy’s team members generally keep the records they need to by law. But sometimes they forget to record information. This means some records may not be reliable or meet legal requirements. The pharmacy asks people to give their views about the services it provides. And it keeps people’s private information safe. Its team members understand how to recognise and report concerns about vulnerable people to help keep them safe.
Principle 2. Staff
The pharmacy generally has enough staff to manage its workload safely. But it relies heavily on temporary pharmacists and part-time staff. This lack of continuity means it sometimes cannot provide its services as effectively as usual. The pharmacy’s team members complete regular training and have a good understanding about their roles and responsibilities. They feel comfortable about speaking up about the way the pharmacy is managed.
Principle 3. Premises
The pharmacy is generally clean, tidy and secure. It has enough space to allow safe working and its layout protects people’s privacy.
Principle 4. Services, including medicines management
The pharmacy promotes the services it provides so that people know about them. If it can’t provide a service it directs people to somewhere that can help. The pharmacy’s working practices are safe and effective. And it generally manages medicines well. But it doesn’t always make sure that people taking high-risk medicines are given additional advice they may need to use their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services. It makes sure these are always safe and suitable for use. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |